confidentiality policy

Thank you for visiting a Cosmosoft website.

At Cosmosoft, we understand that protecting the privacy of our website users is vitally important and that health information is particularly sensitive. For these reasons, we have taken the necessary steps to ensure that your personal information is adequately protected.
As part of its ongoing commitment to the protection of personal data, Cosmosoft complies with all French and European regulatory and legislative provisions on data protection. As such, we comply with the requirements of the French Data Protection Law of 6 January 1978, revised (hereinafter the “Law”) and the EU Regulation on the protection of natural persons with regard to personal data and the free movement of such, dated 27 April 2016 (hereinafter, the “Regulation”).
For the purposes of ensuring transparency with regard to data processing, this policy describes and advises how Cosmosoft, as Data Controller, undertakes to collect, use and protect your personal data with all due care, and exclusively for the legitimate purposes for which the information was collected.


1. What is the origin of data collected by Cosmosoft?

Cosmosoft generally collects your personal data that you agree to provide to it directly.
Cosmosoft undertakes to obtain your consent before collecting your data and/or to allow you to object to the use of your data for certain purposes.
In any case, you are informed of the purposes via the various data collection forms presented as you browse the website (cookies, registration form, etc.).
If any of your data is collected not directly from you, Cosmosoft undertakes to inform you of this via the means and by the deadline provided for by the Regulation.

2. Why are your data collected by Cosmosoft?

Most of the services provided on our websites do not require any kind of registration, allowing you, as a user, to visit the websites without needing to identify yourself.

However, certain services may require the communication of some personal information. In this case, if you do not wish to communicate this information, you will have only limited access to certain content of the Website.

The purposes of the personal data processing operations used on our websites are described and defined at the point of data collection. These purposes include:

  • Contacting us via a form, so that we can respond to your questions;
  • Compiling statistics on website traffic so that we can improve the website and provide a better browsing experience;
  • Managing newsletter and email subscriptions;
  • Giving reviews on our blog;
  • Obtaining a demonstration of our devices;
  • Getting a callback from a sales representative;
  • Enabling our sales teams to populate the database of Cosmosoft’s potential customers.

A description of the purposes of processing operations will be provided when you submit personal data so that you clearly understand why we are using them.

Cosmosoft undertakes only to use your personal data strictly for these purposes. The Data Protection Officer (DPO) will have been made aware of these purposes and recorded them in their register of processing operations.

Under no circumstances will Cosmosoft use your personal data for other purposes.

3. On what legal basis does Cosmosoft process personal data?

We collect, use and share the data in our possession in accordance with the rules below:

  • As necessary to comply with our terms of use;
  • In accordance with your consent, which you may withdraw at any time;
  • As necessary to comply with our legal obligations;
  • As necessary where there is a contract in place between you and Cosmosoft;

As necessary for our lawful interests, unless these interests are superseded by your interests or rights and freedoms under the Law and the Regulation.

4. What types of data are collected?

The personal details collected by Cosmosoft are solely the details needed to achieve the purposes of the processing operations. Cosmosoft undertakes not to collect more data than necessary.

If you do not complete the corresponding fields, you cannot use the services offered (e.g.: subscribe to newsletters, register with the websites, publish comments, download resources such as white papers, press reviews, features and benefits of our devices, compare technologies, etc.).

The mandatory or optional nature of the personal information requested and consequences of not submitting a response are specified at the point of collection by an asterisk.

5. Who receives your information?

Under no circumstances will Cosmosoft transmit your personal data to third parties for purposes other than sales and/or promotional purposes without your consent.

Cosmosoft reserves the right to transmit personal data to subcontractors (service providers), in full compliance with the Law and the Regulation and exclusively to achieve the purposes described.

Cosmosoft also uses the services provided by various specialist companies (mailshots, audience analysis) and reserves the right to transmit personal data as a service provider, in full compliance with the Law and the Regulation and exclusively to achieve the purposes described.

The list of service providers can be sent to anyone concerned upon request to If these companies use servers outside the European Union, we have entered into specific contracts with them and agreed standard contractual clauses drafted by the European Commission to regulate and secure the transfer of your data to these service providers, which you may request to have available.

6. How long are your data kept for?

Your personal data are only kept for as long as is required for the purposes in question, in accordance with legal requirements.

Once this time has passed, your data will be deleted or archived in accordance with the applicable legal rules.

7. How are your data secured?

Cosmosoft protects your personal data by implementing every technical and organisational measure required to ensure the security of personal data processing operations and the confidentiality of personal data.

As such, Cosmosoft takes every precaution, in view of the nature of the data and the risks presented by the processing operation, to protect the security of the data and, in particular, to prevent the data from being distorted, damaged or accessed by unauthorised third parties (physical protection of premises, authentication procedures with personal secure access using confidential user names and passwords, connection logging, the encryption of certain information, etc.).

We remind you, however, that you are responsible for the personal data that you transmit to Cosmosoft and that, as such, you contribute to the protection of your personal data by complying with good practice in the use of your IT tools.

You are advised that, without adequate security measures (e.g. secure configuration of your web browser, updated antivirus software, firewalls, avoiding the use of software from suspicious sources, etc.), you run the risk that the data and passwords you use to protect your data may be disclosed to unauthorised third parties.

8. What rights do you have over your data and how can you contact Cosmosoft?

In accordance with the Regulation and the Law, you have:

  • The right to consult and access, update, complete and rectify your data;
  • The right to erase and delete your data where they are inaccurate, incomplete or ambiguous;
  • The right to withdraw, at any time, your consent to the collection of your personal data;
  • The right to limit the processing of your personal data;
  • The right to object to the processing of your personal data;
  • The right of portability and transfer of your personal data where they form the subject of automated processing operations based on your consent;
  • The right to define what happens to your data after your death and to choose the third party to whom Cosmosoft should or should not communicate them.

In the event of death and as soon as Cosmosoft has been made aware of such, Cosmosoft undertakes to transfer the data immediately to the designated third party, or otherwise to destroy them. However, Cosmosoft may keep a copy of your personal data if necessary for evidentiary purposes or to meet a legal obligation.

If you would like to find out more about your rights, you can find further information on the CNIL website


To exercise one of these rights, please send your request to our Data Protection Officer (DPO), using one of the following addresses:

Postal address:


26, rue d’Armaillé

75017 PARIS

Email address:

Lastly, you can also make a complaint via the French Data Protection Agency (Commission Nationale de l’Informatique et des Libertés, CNIL), Cosmosoft’s main supervisory authority (

9. What are cookies and how can I manage them?

A cookie is a small text file that is sent to your computer, smartphone or tablet via your web browser and saved on the hard disk of your device when you visit our website. For the duration of their validity, cookies enable Cosmosoft to recognise you each time you access our website.

The validity and storage duration of cookies varies depending on the type of cookie. Cookies can be temporary (session cookies) or persistent. Session cookies are only active for as long as your visit and are deleted when you close the browser. Persistent cookies remain on your hard drive when you leave the website and remain there until you manually delete them or the browser purges them after a certain time. A cookie records anonymous information relating to your browsing of our website (the pages accessed, the date and time of access, the internet access provider, the operating system) which can be read throughout its validity period and used only for statistical purposes.

Cosmosoft may process the information contained in the cookies about your visit in order to improve the content of our website, identify the website pages that need maintenance and analyse user behaviours, all for the purposes of improving your browsing experience. They facilitate website navigation and improve its user-friendliness.

Cosmosoft uses analytical performance cookies to monitor the performance of its websites, for example to determine the number of times a page is consulted and the number of unique users on its website. Web analysis services may be designed and operated by third parties.

Cosmosoft uses third party solutions (including Google analytics and Facebook) to collect information about its website visitors using these cookies. This information may be used by the providers of these solutions.

As user, you are advised that cookies are used when you access the website and you can object to the storage of cookies by configuring your browser settings. Where applicable, you will be informed that access to certain content or features of the website will be reduced or impossible. In these circumstances, Cosmosoft accepts no liability for consequences relating to the impaired functionality of our website and the services offered.

Most browsers are configured to accept the cookies used on our websites. You can, however, adjust these settings to deactivate cookies. The following links describe how to adjust your browser’s cookie settings:

  • Firefox
  • Internet
  • Explorer
  • Google Chrome
  • Opera
  • Safari on iOS

When you deactivate cookies, you should bear in mind that some graphic elements may not be displayed correctly and that you may not be able to use certain applications.

Lastly, when you click on the social network icons (Twitter, Facebook, LinkedIn, Instagram, YouTube, Pinterest) appearing on the Websites, and if you have accepted the use of cookies while browsing our website, these social networks may also store cookies on your device. The information relating to your consent to cookies is storage for a maximum period of 13 months.